Overview
Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale Items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Returning Goods
You will be responsible for paying shipping costs for returning your item. Please contact us before you return the goods so we could confirm for you the address for the partiicular return. Our general return address is:
Instadecor Ltd
B2/B3 Portland Close, Houghton Regis, LU5 5AW
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
IMPORTANT. The price for returning your order won’t be the same as you paid to us as we cover the most part of the delivery cost from our margin. Here is the guide price for the shipping back depending on material and size of goods.
We do not offer a free returns policy so it will be at your own cost to return an item. However, if you would like to call our customer service department we can arrange a collection on your behalf but there will be a charge.
Please bear in mind that most of the planters are fragile and need to be packed very well before sending back. Even if you have unopened packaging please check and pack it with additional packaging. We are not responsible if it came back damaged in original packaging. Meantime we will inform you immediately and supply with all images and documents so you can raise a claim with the couriers.
We may help you with arranging the return shipment but we reserve the right to refuse to do so in certain circumstances.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by Email info@idealistplanters.co.uk
Exchanges
We only replace items for if they are defective or damaged. If you need to exchange it for the same item, contact us by Email info@idealistplanters.co.uk and follow further instructions.
Warranty on Planters
1-year warranty.
1 Year Warranty provided on planter from date of purchase. Cover includes UV fade and Manufacturer defects. General wear and tear not covered under warranty. Mineral deposits and colour change due to environment are not covered under warranty.
IMPORTANT: You must follow our planting instruction you receive with your order confirmation. Otherwise, a warranty claim could be declined.
Collection orders customers will be called when the item is allocated to our warehouse for collection. If you require a next day collection, please call first before ordering, we are distributed over 4 hubs and not all stock is allocated to the collection warehouse.
Last edited: 4/12/2020 at 3:57 PM.